Shipping policy

Shipping Policy

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email/SMS notification once your order has been shipped.

2. Shipping Time

  • Standard Shipping (Free in India): 4–7 business days

  • Express Shipping (India): 2–4 business days (optional, paid)

  • Delivery timelines may vary based on location, courier partners, or unforeseen logistical delays.

3. Shipping Charges

  • Standard shipping is free within India.

  • Express shipping charges are calculated at checkout.

  • International shipping: Charges vary by country and will be displayed at checkout.

4. No Cash on Delivery (COD)

  • We currently do not support COD.

  • All orders must be prepaid using the secure payment options available at checkout.

5. Packaging

  • Each piece is packed with care using secure, tamper-proof, and eco-friendly packaging to protect the jewellery and preserve the energetic integrity of the crystals.

6. Order Tracking

  • Once shipped, you will receive a tracking ID via email/SMS.

  • Track your order using the link provided or via the courier partner’s website.

7. Delays & Delivery Issues

  • We are not responsible for delays caused by courier partners, natural calamities, strikes, or incorrect shipping information provided by the customer.

  • If a package is returned due to an incorrect address, re-shipping fees will apply.

8. International Shipping

  • We do ship internationally.

  • Shipping costs, duties, and taxes vary by destination country and are the customer’s responsibility.

  • Delivery time for international orders may range from 7–21 business days, depending on customs and local postal services.

9. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 48 hours with photos/videos.

  • We will assist with a replacement or refund according to our policy.